Try printing from a program that you had attempted to print from without success.
If you can print a Test Page from the Printer Properties, but you cannot print from a particular program, the problem is therefore with the program that you are attempting to print from, contact the software vendor.
Uninstall and reinstall the printer driver
Uninstall and reinstall the printer driver, to restore the driver to its default settings. Follow the instructions below:
Power off the printer and disconnect any data cables if not connecting via wi-fi (e.g. USB or ethernet).
If you are using the printer via USB. Only power on the printer and connect the USB cable from the printer to the USB port on the computer when prompted to by the installation program. Follow the on-screen prompts to complete the installation.
Once installed restart the computer. If you are still unable to print proceed to the next step.
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